When reporting an issue with Repricing to the support team it helps to make sure they have all the data required to investigate your issue in detail. This will help them resolve your issue as quickly as they can and avoid extra emails asking for more information.
Below are the details that we recommend you send each time you report a possible issue with your Repricing.
- SKU(s) of affected products
- Marketplace affected (Ie, Amazon UK, Amazon FR, Play.com)
- The Current Price of the Product
- What price you expect the product to be
- Why you believe the price is incorrect
- Your pricing tools (Click here for instructions)
Once you have gathered this information please send it to firstname.lastname@example.org